01
No issue gets lost
Keep customer concerns in one structured process with a clear status, owner, history and next action.
ResolveIt · Complaint management software
Turn every customer issue into a better operation.
ResolveIt gives multi-site restaurant businesses one controlled process for recording, owning and resolving customer issues—then turns what happened into insight that helps prevent it happening again.
Live issue overview
TODAYOPEN18
RESOLVED TODAY24
ON TRACK94%
Order accuracy · Store 184Owner assigned · response required
PriorityDelivery experience · Store 052Action in progress · area team notified
In progressService recovery · Store 227Customer contacted · outcome recorded
ResolvedWhy ResolveIt
A complaint is more than a message to answer.
It is an operational signal. ResolveIt makes sure that signal reaches the right person, produces the right action and becomes visible across the business.
02
Accountability is built in
Route work to the appropriate store or management level and make responsibility for progress unmistakable.
03
Learning travels further
See recurring themes across stores and regions so individual incidents lead to wider operational improvement.
A closed-loop process
From first report to lasting resolution.
ResolveIt creates a visible, repeatable path for every customer issue.
1
Capture
Record the issue and the detail needed to act.
2
Assign
Put ownership with the right person or team.
3
Act
Manage actions, progress and communication.
4
Resolve
Record the outcome and complete the loop.
5
Learn
Identify patterns and prevent recurrence.
Complaint management software
Every channel. Every severity. Every resolution.
ResolveIt is a complaints management system and customer feedback software for restaurants. It brings customer complaints from every source into one ticketing system and follows each one through to resolution.
01
Every channel captured
Feedback is captured from social media, customers raise tickets through a web form, and managers log phone complaints on the customer’s behalf.
02
Categorised by type and severity
Each complaint is categorised by type, such as product, service or image, and by severity, so urgent cases are seen first.
03
Timed escalation
Tickets not resolved within the agreed time are escalated, and the escalation becomes progressively more senior the longer an issue stays open.
04
Resolution recorded
Record the outcome, such as a voucher for the customer’s next order, so every case has a visible conclusion.
05
Themes across the estate
Report complaints by type, store, region and period to find recurring causes.
06
Connected to operations
Customer care sits in the same platform as labour, compliance and maintenance data, so causes can be traced and fixed.
Control across every location
Local action. Central visibility.
Store teams need a practical way to act. Leadership needs confidence that standards are being protected everywhere. ResolveIt gives each level the visibility it needs without losing clear local ownership.
Clear prioritiesSeparate urgent cases from routine follow-up so attention goes where it matters.
Visible progressSee what is open, what is overdue and what has already been resolved.
Consistent handlingGive teams a common process for investigation, response and closure.
Meaningful insightReview issues by theme, store, region and period to expose recurring causes.
Business outcomes
Resolve the customer issue. Improve the business behind it.
Protect the brand
Respond consistently and demonstrate that every customer concern matters.
Strengthen ownership
Give every action a responsible person and every issue a visible conclusion.
Spot repeat failures
Reveal patterns that are difficult to see when incidents remain isolated.
Improve operations
Turn customer experience data into practical priorities for stores and leadership.
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The real value is not simply closing a complaint. It is understanding why it happened—and making the operation better because of it.
THE RESOLVEIT PRINCIPLEFrequently asked questions
Complaint management questions.
What is complaint management software?
Complaint management software records customer complaints as tickets, assigns an owner, tracks progress and records the resolution. ResolveIt is built for multi-site restaurant operators.
Which channels does ResolveIt capture complaints from?
Social media, a customer web form, and phone calls to a store, which the manager logs on the customer's behalf.
What happens if a complaint is not resolved in time?
It is escalated automatically, and the escalation becomes progressively more senior as time passes.
Make every issue count.
See how ResolveIt can bring control, accountability and learning to customer care across your estate.