Empower your team to address issues immediately
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Introduction
Resolvit is a specialised complaint-management platform purpose-built for QSR franchise groups. It offers users a seamless way to capture, manage and resolve customer feedback across multi-location stores. It provides teams with real-time insights through the tailored reporting ensuring brand standards are upheld. It also drives continuous improvement and contributes to the positive customer experience across every location.
Key capabilities and benefits
Seamless capturing of customer complaints
The platform empowers store teams to log customer issues directly. Whether it is reported in-store, via digital channels or through phone interactions, everything is recorded for a response.
POS-integrated vouchers
Resolvit integrates with existing POS systems at each location, enabling staff to issue vouchers immediately when appropriate. This real-time capability improves on-the-spot customer recovery and reinforces brand loyalty.
Real-time data and reporting
As complaints are logged, data is synchronised instantly across the platform. Regional managers and group-level teams gain live insights into complaint volumes, resolution status and voucher issuance rates. Data is broken down by store and region to track trends and underperformance issues.
Performance monitoring by store, region and group
With comprehensive dashboards and reporting tools, stakeholders can monitor store-level performance: response times, resolution rates and customer satisfaction trends, as well as regional or group-level benchmarks: facilitating comparison, identification of hotspots and targeted operational improvements.
Actionable insights and continuous improvement
Data-driven visibility enables early identification of recurring issues or systemic concerns, targeted training or process interventions at individual outlets as well as strategic decision-making guided by complaint patterns and resolution efficacy.
Why franchise groups choose Resolvit
Franchise accountability and quality control
Roll-up visibility ensures corporate teams maintain consistent service standards, while empowering store teams to address issues immediately.
Enhanced customer experience
The ability to issue vouchers at point-of-service helps resolve complaints swiftly and personally; this supports customer satisfaction and loyalty.
Operational efficiency
Real-time reporting reduces lag between incident and insight, enabling proactive management rather than reactive firefighting.
Data-led strategy
Aggregated complaint data supports trend analysis and reveals opportunities for menu tweaks, process optimisation or staff training.